FAQ

Can I request faster shipping?

We offer standard free shipping via USPS Priority Mail for all orders. Orders placed by 12 PM MST are shipped the same day, while orders placed after 12 PM MST are shipped the next day. This service typically ensures delivery within 3-4 business days.

While we strive to ship all orders as quickly as possible, please note that once your package is handed over to the carrier, delivery times are out of our control. For time-sensitive orders, we recommend considering our UPS 2nd Day Air option, though unexpected carrier delays may still occur.

 

What do I need to know about the UPS 2nd Day Air shipping option?

UPS 2nd Day Air is available as an expedited shipping option. Here are some important details:

  • Orders Placed Sunday - Wednesday: If your order is placed by 12 PM MST from Sunday through Wednesday, it will be shipped the same or next day via UPS 2nd Day Air, with delivery typically within two business days.
  • Orders Placed Thursday - Saturday: Orders placed on Thursday, Friday, or Saturday can still be shipped via UPS 2nd Day Air, but please be aware that delivery will occur the following week. UPS does not typically deliver on weekends, which can impact delivery times.
  • There is an additional $10 charge for UPS 2nd Day Air due to the extra time and travel required to take your package directly to UPS. While this option is recommended for time-sensitive orders, please keep in mind that unexpected carrier delays can happen. This charge is non-refundable in the event you need to return your purchase.

 

Do you offer overnight Shipping?

At this time, we are unable to offer overnight shipping. We understand the need for urgent delivery, but overnight shipping is extremely expensive and carries the risk of delays beyond our control. We prefer to avoid the possibility of charging you a premium for a service that may not meet your expectations due to potential carrier delays.

 

Do you accept returns or exchanges?​

Yes, but with limitations. If you would like to return or exchange your soft cone, you must contact us within 7 days after delivery. However, We cannot accept returns on used soft cones & are unable to pay return shipping costs . We cannot accept returns/exchanges for custom made soft cones. To ensure you order the correct size, please visit the How to Measure page.


Can you wash the collars?​

Yes. We suggest using a detergent for sensitive skin. Wash the soft cone on the delicate cycle with cold water and then lay flat to dry (do not machine dry). Do not use bleach.


Are your collars effective?

Typical plastic E-collars are used to prevent pets from rubbing and chewing themselves. Our soft cones provide the same function but are more comfortable for your pet. The best soft cone will have a depth of at least an inch longer than your pet's snout. That said, a determined pet can get around any cone-plastic or soft-so we recommend observing your pet while they acclimate to the soft cone and adjust the fit of the soft cone as needed. If your pet can get around the edge of their cone too easily, then a larger size might be needed.

 

Do you make custom sizes?

Yes. We understand that each pet is unique, and some may have measurements which don't fit our standard sizes. If this is the case, please contact us and we can discuss options and pricing for creating a custom soft cone. Your satisfaction is our mission and our pleasure.

 
Where are your collars made?​

Each Loving Embrace Collar soft cone is handmade in the United States. We do source some materials from various vendors globally, but the handmade manufacturing process happens in the beautiful state of Colorado.


Do you ship internationally?

 Our apologies, but at this time we only ship within the USA.


​​Will my pet get upset when I put the collar on?​

Maybe. Every pet is different, and while some pets take to cones better than others, there will be some who might react poorly to wearing a cone for the first time or may even be frightened of the cone. If your pet is having difficulty acclimating, our soft cones can be folded back. In addition to allowing your pet to eat and drink more easily, temporarily folding the cone back may allow your pet to get used to wearing the cone before unfolding back into place. If your pet is scheduled for surgery, another suggestion would be to have your pet wear the soft cone for short periods before their procedure to help them get used to the cone in advance.

 
Is there rigid plastic in your collars?​

No. Our soft cones are constructed with a foam core, which is able to keep its shape while still being flexible, but is not rigid like typical plastic E-collars.